Maintenance & support
Quality maintenanceWe know how to safely back up your project
Complementing all our other services, our company offers quality maintenance for your website or web application. We can back up your Wordpress instance, fix errors you might encounter, or upgrade your PHP version and plugins. This includes websites not created by us. Many companies offer webpage development, while leaving you completely helpless afterwards as they offer no proper maintenance for the product you received. This can turn into a huge problem if you need to do crucial updates or changes to your web product.
By having taken over a lot of projects from other companies that left their users struggling with countless problems, especially with Wordpress websites, we have the know-how to help you instantly. We know the most common problems, especially bad security and missing anti-spam, and will apply very quick fixes to solve your headaches. If you encounter additional problems with your hosting provider, we can migrate your products to our own servers. You can read more about our hosting services.
Product supportWe offer support for many issues, including domain, hosting or DNS problems
Our support will work hard to help you with any issues you encounter, no matter if it concerns a product we crafted or projects taken over from previous service providers. We can assist you with website, hosting, domain or webdesign problems you encounter. Our team of experts can also give you advice on difficult product decisions or technical details. We take support and software quality very serious and have a dedicated quality assurance engineer that can scan your existing project for any issues.
We use the convenient freshdesk platform for product support. This way you are able to reach us through many channels, while keeping conversations tidy and focused. No matter if email, social media or slack. We are there for you. Additionally you can reach us by phone or video-conferencing, making product support personal and efficient. You are able to talk directly to our developer, designer, or quality assurance expert to get more information on certain aspects of your project, solve any issues or get advice on product decisions.